CRP CSA -XVI
RECRUITMENT OF CUSTOMER SERVICE ASSOCIATES (CSA)
IN PARTICIPATING PUBLIC SECTOR BANKS (Vacancies of
2027-28)
The Online Examination (Preliminary and Main) for the upcoming Common Recruitment Process (CRP CSA XVI) for Recruitment and Selection of Personnel for Customer Service Associate (CSA) Post in the Participating Public Sector Banks will be conducted by the Institute of Banking Personnel Selection (IBPS) as per the tentative schedule provided below
|
Activity |
Tentative
Schedule |
|
Online
Registration by Candidates |
01.8.2026
to 21.08.2026 |
|
Payment
of Application Fees/Intimation Charges (Online) |
01.8.2026 to 21.08.2026 |
|
Edit
Window for Candidates to Modify/ Correct Application Form (including online
payment for Edit) |
For 2
days after closure of Registration (will be notified on Official IBPS
website) |
|
Conduct
of Pre-Examination Training (PET) |
September, 2026 |
|
Download
of call letters for Online examination – Preliminary |
September,
2026 |
|
Online
Examination – Preliminary |
October, 2026 |
|
Result
of Online examination – Preliminary |
November,
2026 |
|
Download
of Call letter for Online examination – Main |
November, 2026 |
|
Online
Examination – Main |
December,
2026 |
|
Provisional
Allotment |
March, 2027 |
IBPS Clerk (CRP CSA-XVI) Recruitment 2026
Notification PDF: Click Here
Official Website: www.ibps.in
In case of queries / complaints please log in to https://cgrs.ibps.in
PARTICIPATING BANKS
|
Bank
of Baroda |
Canara
Bank |
Indian
Overseas Bank |
|
UCO
Bank |
Bank of India |
Central Bank
of India |
|
Punjab
National Bank |
Union Bank of India |
Bank of Maharashtra |
|
Indian
Bank |
Punjab &
Sind Bank |
|
|
|
|
|
SCALE OF PAY
|
Post Name |
Scale Pay |
|
Customer Service Associate (CSA) |
Basic: ₹
24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-
4400/1-61800-2680/1-64480 The CSA will be eligible for allowances
& perquisites as per rules of the Participating Bank in force from time
to time. |
|
Please note this reallocation is only for
the conduct of examination and the candidate will be considered for vacancies
in the State/UT applied for, as aforesaid |
|
ELIGIBILITY CRITERIA
|
Nationality
|
A
candidate must be either – (i)
a Citizen of India or (ii)
a subject of Nepal or (iii)
a subject of Bhutan or (iv)
Tibetan Refugee who came over to India
before 1st January 1962 with the intention of permanently settling in India |
|
Age |
Minimum:
20 years Maximum:
28 years i.e.
A candidate must have been born not earlier than 02.08.1998 and not later
than 01.08.2006 (both dates
inclusive) |
Age Relaxation
|
Category |
Age Relaxation |
|
Scheduled
Caste/Scheduled Tribe |
5
years |
|
Other
Backward Classes (Non-Creamy Layer) |
3 years |
|
Persons
With Benchmark Disabilities as defined
under “The Rights of Persons with Disabilities
Act, 2016” |
10
years |
|
Ex-Servicemen
(ESM) / Disabled ExServicemen (DESM) |
actual period of service rendered in the defence forces + 3 years (8 years for Disabled Ex-Servicemen belonging to SC/ST)
subject to a maximum age limit of 50 years |
|
Widows,
divorced women and women legally
separated from their husbands who have
not remarried |
Age
concession upto the age of 35 years for General/EWS, 38 years for OBC and 40
years for SC/ST candidates |
Reservation for Persons with Benchmark Disabilities
Under section 34 of “The Rights of Persons with
Disabilities Act, 2016”, persons with
benchmark disabilities are eligible for Reservation.
The post is identified suitable for
the Persons with undernoted categories of
disabilities as defined in the Schedule of
RPwD Act 2016 and notified by the Department of
Empowerment of Persons with
Disabilities (Divyangjan) from time to time.
|
Type of disability |
Suitable Category of Benchmark Disabilities |
Functional Requirements |
|
|
OC/Locomotor disability |
OA, OL, BL, BA, Leprosy Cured Person,
Cerebral Palsy, Dwarfism, Muscular Dystrophy, Acid Attack Victims, Spinal
Deformity/Spinal Injury without any associated neurological/ limb
dysfunction. |
S- Sitting W- Walking MF- Manipulation by Fingers RW- Reading and Writing SE- Seeing H- Hearing C- Communication |
|
|
VI |
Blindness, Low Vision |
|
|
|
HI |
Deaf, Hard of Hearing |
|
|
|
ID & Others |
ASD (Mild), SLD, MI, Multiple Disabilities,
Intellectual Disability |
|
|
|
Important: Government guidelines regarding definitions,
relaxation etc. are subject to change from time to time. It is expressly
clarified that any person who is employed by any branch of the armed services
at the time of submission of his/ her application cannot be considered as an
Ex-Serviceman unless he/ she fulfils the prescribed conditions in the
notification. |
|||
Application Fees
Application Fees/ Intimation Charges [Online payment
from 01.08.2026 to 21.08.2026, both dates inclusive] shall be as follows:
|
Rs. 175/- (inclusive of
GST) for SC/ST/PwBD/ESM/DESM candidates. |
|
Rs. 850 /- (inclusive of
GST) for all others |
Exam
i)
Preliminary Examination (Objective Test)
|
Name
of Tests |
Medium
of Examination |
No.
of Questions |
Maximum
Marks |
Time
allotted for each test (Separately timed) |
|
|
English Language |
English |
30 |
30 |
20 minutes |
|
|
Numerical Ability |
English |
35 |
35 |
20 minutes |
|
|
Reasoning Ability |
English |
35 |
35 |
20 minutes |
|
|
Total |
|
100 |
100 |
60 minutes |
|
ii)
Main Examination (Objective Test)
|
Name
of Tests (NOT BY SEQUENCE) |
Medium
of Examination |
No.
of Questions |
Maximum
Marks |
Time
allotted for each test (Separately timed) |
||
|
General/ Financial Awareness |
English |
40 |
50 |
20 minutes |
||
|
General English |
English |
40 |
40 |
35 minutes |
||
|
Reasoning Ability |
English |
40 |
60 |
35 minutes |
||
|
Quantitative Aptitude |
|
40 |
50 |
35 minutes |
||
|
Total |
|
160 |
200 |
125
minutes |
||